Effective Date: 05 August 2025
Business Name: Darna ( DRC)
At Darna(DRC), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you interact with our services, including our WhatsApp Business API integration.
1. Information We Collect
We only collect and process data necessary to provide customer communication and support services. This includes:
Your phone number
The content of your messages sent to us via WhatsApp
Message timestamps (when you send or receive messages)
We do not collect or store any other personal data unless explicitly provided by you.
2. How We Use Your Information
We use the collected information to:
Respond to your inquiries and messages
Provide support or order-related assistance
Improve our communication and service quality
Monitor and analyze service usage for improvement
We do not use your information for advertising, data resale, or unsolicited messaging.
3. Legal Basis for Processing
We process your data based on:
Your consent when you voluntarily message us
Our legitimate interest in responding to your communication
Legal obligations where applicable
4. Data Retention
We only retain your data for as long as necessary to fulfill communication or support purposes. After that, your messages and associated data may be deleted from our systems unless retention is legally required.
5. Data Sharing
We do not share your personal data with third parties unless:
It is required by law
It is necessary to operate our business (e.g. Meta Platforms, Inc. for WhatsApp services)
We never sell or rent your data.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
7. Your Rights
You have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw your consent at any time
To exercise these rights, contact us at the email below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Email: bonder@digitalbondmena.com
Phone: +20 10 28000042
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services means you accept the updated policy.
